Frequently Asked Questions

At Feel Good Massage Chairs, we specialise in massage chairs, bringing over 27 years of expertise in the industry. Our extensive experience has taught us precisely what our customers want and need. We meticulously source our massage chairs to ensure you receive only the highest quality products.

We stand behind our products with comprehensive warranties and offer Australia-wide technical support. Our team of professionals is highly trained and knowledgeable about our range, ready to answer any questions you might have.

Additionally, we provide 24/7 personal support via phone and online, ensuring we're always here to assist you.

After each chairs description and features you will see the specifications which includes everything you need to know to ensure a perfect fit in your home. We have a range of chairs to suit all homes and have even extended our newest range to accommodate those living in smaller homes and apartments. Our newest range, Destiny is specifically designed for compact living.

Our massage chairs are manufactured in Shanghai by one of the leading factories globally. Additionally, two of our models are Australian crafted. This same factory also supplies the motors and components for massage chairs made in Japan, which feature advanced AI technology—regarded as the best technology for massage chairs in the world.

In our range, a couple of our chairs don’t require any assembly at all, but most of them do need some form of assembly. If you’re using our delivery-only service, you’ll find useful videos and step-by-step instructions on our service and support page, as well as in your purchase email. Generally, our chairs arrive in either 2 or 3 boxes, which will include either the chair and the leg massage component, or the chair’s body, arms, and leg massage component.

We generally recommend using the massage chair for no more than an hour a day, though ultimately, it’s up to you. Remember, during a massage, your muscles release lactic acid, so it’s important to stay hydrated. Also, be cautious when getting out of the chair, as you might experience slight dizziness.

Yes, you can adjust the intensity of our massage chairs. All our models offer between 3 and 5 levels of intensity. To adjust the intensity, refer to the remote control or the instruction manual that came with your chair for detailed guidance.

We have technicians located across Australia. If you experience any issues with your chair, just call us on 1300 804 682, and our friendly staff will arrange for a technician to either speak with you or, if necessary, visit your home to repair the chair. In some cases, we might need additional information to help resolve the issue, but we'll guide you through every step. Alternatively, you can visit our Premium White Glove Delivery page for troubleshooting tips and to submit your service request online.

Several factors influence the lifespan of a massage chair, including how often it’s used, how well it’s maintained, and where it’s located. I often compare a massage chair to a car: with proper care and respect, you can enjoy many happy years of use. On average, a massage chair lasts around 10 years, but we are still servicing chairs we sold over 15 years ago.

We have showrooms in Adelaide and Melbourne where you can see and try our entire range of massage chairs. We’re also in the process of expanding to Sydney and Queensland.

The warranty for our massage chairs varies depending on the model you purchase. Our low and mid-range chairs come with a 3 year warranty, while our top of the range massage chairs include a 5 year warranty. All of our chairs also come with a Lifetime Structural Warranty. This warranty covers in-home repairs, where we come to your home to carry out any necessary repairs. For more details, please check out our Feel Good Warranty Page.

Yes, there is. On our product pages, you will find the manual for the chair, and you can also find instructional videos on our YouTube channel.

It’s not uncommon for customers to feel sore after using their massage chair for the first few times. Using a massage chair is similar to a workout, as your muscles are being worked to release tension. Some muscles that the chair targets may not have been used recently, or you might have built-up tension, which can cause discomfort. This should ease with continued use.

However, overusing your massage chair can also lead to pain and discomfort, so we recommend limiting your use to a maximum of 1 hour per day.

Each of our massage chairs has unique features, so the best choice will depend on your specific needs. To help you determine which chair suits you best, try using the following guides:

• Our Massage Chair Comparison Chart

Alternatively, you can visit one of our showrooms to try out our range of massage chairs, or call us on 1300 804 682, where our trained staff can assist you further. If you’re unable to visit us in person, we also offer Live Virtual Demos to help you select the right chair.

We recommend that children under the age of 12 do not use the massage chair unless a medical professional provides consent. This is because the growth plates in children under 12 may not be fully developed, and the mechanical rollers, pressure from airbags, and stretching motions in the programmes could potentially affect their natural development and cause injury. Please consult your medical practitioner for further advice.

The method of delivery depends on your location. If you live within 150 km of either of our showrooms or warehouses, our Feel Good Technicians will handle the delivery and installation of your chair in your home.

If you live outside this zone, your chair will be delivered by one of our couriers to your door. If you arrange it with us, one of our technicians can also come to install your chair.

Shipping times vary depending on your location. Typically, delivery takes between 3 to 5 business days within Australia. For remote areas, it might take a bit longer.

Shipping is a flat fee of $395 for all orders. However, this may vary depending on your location.

If your chair is delayed, please contact our customer support team at sales@feelgoodmassagechairs.com.au. We will investigate the issue and provide you with an update as soon as possible. Delays are rare, but if they occur, it may indicate an issue that we need to address.

If you need to change your shipping address, please contact us immediately at sales@feelgoodmassagechairs.com.au. We will do our best to accommodate your request, but please note that changes cannot be guaranteed once the order has been processed.

If your massage chair arrives damaged, please contact our customer support team within 48 hours of receiving your order. Provide detailed photos of the damage and your order number, and we will assist you with a replacement or refund. While damage during shipping is rare and seldom occurs, we are here to ensure that any issues are promptly resolved.

Yes, we offer flexible payment plans through ZipPay, Humm, and In-House Finance. For more information, contact us at sales@feelgoodmassagechairs.com.au or call us on 1300 804 682.

Yes, it is completely safe to use your credit card on our website. We use secure SSL encryption to protect your personal and payment information during the transaction process.

Your credit card will be charged at the time of purchase. You will receive an order confirmation email once your payment has been successfully processed.

If your payment is declined, please check that your billing information matches the information on file with your bank. If the issue persists, contact your bank or try using a different payment method. You can also contact our customer support team at sales@feelgoodmassagechairs.com.au or call us at 1300 123 456 for further assistance.

Yes, we offer a 40-day money-back guarantee. If you are not satisfied with your purchase, please contact our customer support team at sales@feelgoodmassagechairs.com.au within 30 days of receiving your order to initiate a return and refund.

Yes, we include GST in the price of our products. There are no additional charges at checkout for orders within Australia.

For any payment-related issues, you can reach our customer support team by emailing sales@feelgoodmassagechairs.com.au or by calling 1300 123 456. We are available Monday to Friday, from 9 AM to 5 PM AEST, and on weekends from 11 AM to 4 PM AEST.

Check the power: Ensure that the power is turned on at the wall power point.

Power board issues: If you are using a power board, try plugging the chair directly into a wall socket.

Power outages or surges: Have you experienced any recent power outages or potential power surges? Try plugging the chair into a different wall socket, ideally on the other side of the room.

No need to worry; this noise is a normal part of the chair’s operation. It’s completely expected. Relax and enjoy your massage!

If you're experiencing issues, try the following steps:

1. Check that none of the buttons are stuck or pushed in too far.
2. Ensure the remote control plug is connected properly.
3. Select a massage function to test if it activates.

If the issue persists, please contact us for further assistance.

• Check batteries: Ensure that the remote control batteries are not depleted. Replace them if necessary.
• Reset the remote: Try resetting the remote control by removing the batteries and reinserting them after a few minutes.
• Inspect the connections: Ensure that the remote control is properly connected to the chair and that there are no loose cables.

Check temperature settings: Make sure that the heating function is activated and set to the desired temperature.

Inspect connections: Verify that all connections related to the heating function are secure.

Allow time: Some models may take a few minutes to reach the desired temperature, so allow some time for the chair to heat up.

Check for blockages: Ensure there are no objects blocking the footrest’s movement.

Inspect connections: Verify that the footrest is properly connected to the chair.

Consult the manual: Refer to the user manual for specific troubleshooting related to the footrest.

Check power source: Ensure the chair is plugged in and the power is on at the wall power point.

Test different sockets: Try plugging the chair into a different wall socket.

Inspect the power cord: Check the power cord for any visible damage or loose connections.