Purchase with Peace of Mind

At Feel Good Massage Chairs, our commitment is to provide top-tier massage chairs that set the standard for relaxation and luxury. We understand that buying without trying can be challenging, which is why we offer a 40-day money back guarantee for online or phone purchases only. This allows you to explore the exceptional comfort of our chairs with peace of mind. This ensures that you can fully experience the health benefits of our massage chairs with complete confidence.

EASY RETURN PROCESS

Returning your massage chair is easy and convenient. Just contact our support team, and we’ll handle all the necessary paperwork on your behalf. To ensure a smooth return, please keep the original packaging. We’ll process your refund as soon as the chair arrives back at our warehouse. If you need assistance with repackaging or have any questions about the return process, don’t hesitate to reach out. Our goal is to make the return process as seamless as possible for you.

ALLOW TIME TO SETTLE IN

To ensure you get the most out of your new massage chair, we recommend a minimum break-in period of 6 weeks. This allows your body to adjust and helps you become familiar with all the chair's features. If, after this period, you’re not experiencing the expected benefits or if you change your mind, we’re here to assist. We offer a straightforward return process and will promptly issue a full refund. Your satisfaction is our priority, and we want to make sure you're completely happy with your purchase.

UNMATCHED ASSURANCE

Our Feel Great Guarantee stands as the most extensive and comprehensive in the market. We pride ourselves on transparency, with no restocking fees or hidden charges. You are entitled to a full refund on your purchase, excluding delivery and installation fees, which help us cover certain costs. This guarantee applies to all our massage chairs and is valid across all postcodes, ensuring complete coverage without any regional limitations.

ELIGIBILITY REQUIREMENTS

To take advantage of this guarantee, ensure your order is made through our online store or by calling us at 1300 804 682

Conditions of our Feel Good Guarantee

  • Applicability to New Items Only: This assurance is available solely for new massage chairs purchased directly from us. It guarantees that your product will meet our rigorous quality and design standards.

  • Return Shipping Instructions: To return a massage chair, it must be sent to the designated return facility we specify. You will need to cover the return shipping costs and ensure the chair is adequately packed to prevent damage during transit.

  • Condition of Returned Product: The chair must be returned in its original, pristine condition. It should show no signs of use, wear, or damage. We will verify that the item meets these conditions upon receipt.

  • Processing Fee for Returns: A 10% fee will be applied to all returns. This fee is used to cover the costs associated with processing and refurbishing the returned item.

  • Non-refundable Delivery Fees: The delivery charges incurred when the chair was originally shipped are non-refundable. These charges are associated with the initial transportation of the product.

  • Return Window: You must initiate a return within 60 days from the date of purchase. Returns requested after this period will not be processed or refunded.

  • Possible Restocking Fees: Additional restocking fees may be assessed if the product is returned outside the allowed timeframe or if it does not adhere to our condition standards.

  • Limitations and Exclusions: This assurance does not cover damages resulting from improper use or modifications to the chair. It also does not apply to products bought from unauthorized sellers or third-party platforms.

  • Policy Adjustments: We may update or change the terms of this assurance as needed. Any changes will be communicated to you promptly.

Feel Good Guarantee Commitment

Our 40-Day Satisfaction Commitment goes beyond the basic legal requirements to offer you additional reassurance. This initiative is based on the mutual trust that returns are made honestly. If we suspect misuse of this policy or find that returns are not justified, we retain the right to deny any such returns. Our judgment in these situations will be final.

For questions or help with the return process, please contact our customer support team. We are here to assist and ensure that your experience with us is both satisfying and enjoyable.