Purchase with Peace of Mind
At Feel Good Massage Chairs, our commitment is to provide top-tier massage chairs that set the standard for relaxation and luxury. We understand that buying without trying can be challenging, which is why we offer a 40-day money back guarantee for online or phone purchases only. This allows you to explore the exceptional comfort of our chairs with peace of mind. This ensures that you can fully experience the health benefits of our massage chairs with complete confidence.

RETURN PROCESS
To be eligible for a return under the Feel Good Guarantee, you must retain the chair's original packaging, including all boxes, internal foam inserts and protective materials, for the duration of the guarantee period.
If the original packaging has been discarded, damaged or is otherwise unavailable, we are unable to accept the chair for return under our Feel Good Guarantee, as the chair cannot be transported safely without its original packaging.
The original packaging is required to protect the chair from damage during transit. Returns received without the original packaging will not qualify for a refund under our change-of-mind guarantee.

ALLOW TIME TO SETTLE IN
To ensure you get the most out of your new massage chair, we recommend a minimum break-in period of 6 weeks. This allows your body to adjust and helps you become familiar with all the chair's features. If, after this period, you’re not experiencing the expected benefits or if you change your mind, we’re here to assist. We offer a straightforward return process and will promptly issue a full refund. Your satisfaction is our priority, and we want to make sure you're completely happy with your purchase.

UNMATCHED ASSURANCE
Our Feel Great Guarantee stands as the most extensive and comprehensive in the market. We pride ourselves on transparency, with no restocking fees or hidden charges. You are entitled to a full refund on your purchase, excluding delivery and installation fees, which help us cover certain costs. This guarantee applies to all our massage chairs and is valid across all postcodes, ensuring complete coverage without any regional limitations.

ELIGIBILITY REQUIREMENTS
To take advantage of this guarantee, ensure your order is made through our online store or by calling us at 1300 804 682
Conditions of our Feel Good Guarantee
- Applicability to New Items Only: This assurance is available solely for new massage chairs purchased directly from us. It guarantees that your product will meet our rigorous quality and design standards.
- Return Shipping Instructions: To return a massage chair, it must be sent to the designated return facility we specify. You will need to cover the return shipping costs and ensure the chair is returned in its original packaging, including all boxes and protective materials.
- Condition of Returned Product: The chair must be returned in its original, pristine condition and in its original packaging. It should show no signs of use, wear or damage. Returns without the original packaging cannot be accepted under this assurance.
- Processing Fee for Returns: A 10% fee will be applied to all returns. This fee is used to cover the costs associated with processing and refurbishing the returned item.
- Non-refundable Delivery Fees: The delivery charges incurred when the chair was originally shipped are non-refundable. These charges are associated with the initial transportation of the product.
- Return Window: You must initiate a return within 60 days from the date of purchase. Returns requested after this period will not be processed or refunded.
- Possible Restocking Fees: Additional restocking fees may be assessed if the product is returned outside the allowed timeframe or if it does not adhere to our condition standards.
- Limitations and Exclusions: This assurance does not cover damages resulting from improper use or modifications to the chair. It also does not apply to products bought from unauthorised sellers or third-party platforms. If the original packaging has been discarded or is unavailable, the chair is not eligible for return under this assurance.
- Policy Adjustments: We may update or change the terms of this assurance as needed. Any changes will be communicated to you promptly.
Feel Good Guarantee Commitment
Our 40-Day Satisfaction Commitment goes beyond the basic legal requirements to provide you with additional peace of mind. This voluntary change-of-mind guarantee is subject to the conditions outlined above, including the requirement that the massage chair is returned in its original packaging and in as-new condition. If we suspect misuse of this policy or determine that the return does not meet the requirements of our Satisfaction Commitment, we reserve the right to decline the return. Our decision in these circumstances will be final. If you have any questions or require assistance with the return process, please contact our customer support team. We're here to help and ensure your experience with Feel Good Massage Chairs is as smooth and enjoyable as possible.
