Terms of service

Feel Good Massage Chairs fully guarantees all products, combined with great customer service If you have any questions, please don’t hesitate to contact us today and we will be more than happy to assist you.

Payment of Goods

Acceptable payment methods include Direct Bank Transfer, PayPal, Stripe, MasterCard, Visa and cash. Finance options include Humm, Zip Pay and Zip Money. The use of one of our finance options such as Humm or Zip Money to purchase a massage chair may result in additional charges. When placing an order through our website, the payment will immediately be processed, including payment for any products that may be listed on pre-order. If the payment is not received for any reason, we may contact you to process the transaction or to confirm any details. Where a deposit has been paid to secure a purchase and the customer decides to cancel their purchase, the deposit paid will be carried as a store credit.

Ownership of Goods and Delivery

The delivery time frames quoted upon sale are estimates only. Third Party Freight Carriers nominated to deliver Goods, will deliver the Goods during business hours Monday to Friday, unless another arrangement has been made. If a customer wishes to cancel their order after the order has been dispatched, the cancellation will be at the discretion of our company. The customer will be responsible for costs associated with cancellation. Deliveries carried out by third party carriers are to the front door or ground level entry; unless another arrangement has been made. Delivery does not include assembly, placement or removal of packaging materials.

Damaged or Faulty Goods

In rare cases the goods may arrive to customers with damage or faults which may be caused during transit or by other causes. If a product arrives with a fault or is damaged, we will endeavour to rectify the issue in a timely manner and as per our Warranty Terms. Claims regarding faulty or damaged products may require video or photographic explanation. This will be determined by Head Office and Tech Support Staff. Please call Head Office to report faults or damage on 08 8241 9579 or email sales@feelgoodmassagechairs.com.au. Determination of Goods as faulty or damaged is at our sole discretion.

Refunds and Returns

Refunds will not be provided in instances where:

• a customer has changed their mind about the purchase
• no longer requires the Goods or deems the Goods to be different in some way to the products listed on our website or on display in our stores.

If a customer purchases a product to alleviate a particular health concern and the product does not achieve this, the customer understands that it is not the responsibility of the company to offer a refund or exchange. This is considered to be a change of mind. Medical advice should be sought prior to purchase if customer suffers from existing health concerns. Customers must comply with all instructions given to facilitate the return of Goods. Our money back guarantee applies to sales completed where the customer has NOT been able to attend a showroom, event or kiosk to physically try the chair. Money Back guarantee applies to sales completed online only through our website utilising the shopping cart for payment. Any returns must be packed in their original packaging, complete with cords, remote controls etc and be in AS NEW condition. Any damage, scratches or issues will be taken into consideration when processing the refund. The decision to refund monies based on a change of mind is to be determined on a case by case basis. Refund or Store Credit less costs involved to recover the purchased Goods will be reimbursed to the customer within a reasonable time frame. Once Feel Good Massage Chairs receives the returned product and finds that it meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge. All products are subject to a restocking and inspection fee of 15% of the original purchase price. Please allow three to four weeks for the refund to be processed In the event that the item/product purchased is deemed faulty the customer is required to report the issue to our Head Office on 1300 804 682 and we will advise as to the best course of action which may include one (1) of the following:

• The item will be checked by our Technician and based on that report the product will either be repaired or in certain cases replaced.
• If the item/product is deemed faulty due to misuse or mishandling there will be no refund or exchange.

Warranty

For products under a Lease Agreement a One (1) year Warranty applies. For products purchased for commercial purposes a One (1) year warranty applies. For Small appliances purchased a One (1) year warranty applies. Conditions Apply Massage Chairs come with either a 3 year OR 5 Year warranty depending on the model purchased. Warranty information is provided on each of the product pages. Massage Chairs have a Lifetime structural warranty. Our company warrants all our goods for the warranty period under normal usage, to be free from third party modification and material defects. Our warranty terms state that we are to provide replacement parts, spare parts, to repair, or to entirely replace (at our discretion) any product or part, without charge to the customer. The warranty that we provide does not cover the following:

• Products purchased for use in commercial premises (please contact us to discuss your commercial warranty options).
• Improper installation’
• Unauthorised repairs
• Improper use of electrical/power supply
• Loss of power, electrical disturbances and power surges
• Dropped product, including but not limited to remote controls
• Loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair
• Damage that occurs due to abuse, inappropriate placement or abnormal use.
• Failure to follow operating instructions
• Consequential or indirect loss.
• Products that have been modified or those that have not been properly maintained.
• Normal wear and tear on the product, including superficial blemishes.
• Damage caused by events such as floods, fire, rust, corrosion, sand, dirt, windstorm, hail, earthquake, exposure to weather conditions or accidents.

Softening/hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to stitching, Velcro, and zippers, do not constitute a defect under this warranty. Customers requesting a service in accordance with our warranty must assist with our requests to provide further details, proof of purchase, investigation of the product by the customer, photos or videos if needed. This is so the provision of spare parts and/or repair and/or replacement solutions can be organised and carried out and we can provide a solution that is appropriate. We will endeavour to provide replacement parts, to repair or to replace (at our discretion) any product under warranty within a reasonable time frame. Customers requesting a service outside of the warranty period will be invoiced for labour and parts. The warranty period begins on the date of receipt. If no receipt of delivery is available, it is assumed that the date will be three days after the date that the product was dispatched. Please keep your Tax Invoice as proof of purchase. Warranties cannot be transferred to another person or product. To initiate a Feel Good Warranty claim, simply call our Customer Support Team 1300 804 682 Please be prepared to describe the product that needs service and the nature of the problem. A purchase receipt is required. All repairs and replacements must be authorised in advance. Service options, parts availability and response times will vary. You are responsible for delivery and the cost of delivery of the product or any parts to the authorised service centre for replacement, per our instructions