Terms & Conditions
Feel Good Service
Feel Good Massage Chairs fully guarantee all products, combined with great customer service
If you have any questions, please don’t hesitate to contact us today and we will be more than happy to talk to you.
Payment of Goods
Acceptable payment methods include Direct Bank Transfer, PayPal, MasterCard, Visa and cash. Finance options include Certegy Ezi-Pay, Zip Pay, Zip Money and OpenPay.
When placing an order through our website, the payment will immediately be processed, including for any products that may be listed on pre-order. If the payment is not received for any reason, we may contact you to process the transaction or to confirm any details.
Ownership of Goods and Delivery
The delivery timeframes quoted upon sale are estimates only.
Third Party Freight Carriers nominated to deliver Goods, will deliver the Goods during business hours Monday to Friday, unless another arrangement has been made.
If a customer wishes to cancel their order after the order has been dispatched, the cancellation will be at the discretion of our company. The customer will be responsible for costs associated with cancellation.
Deliveries carried out by third party carriers are to the front door or ground level entry; unless another arrangement has been made. Delivery does not include assembly, placement or removal of packaging materials.
Damaged or Faulty Goods
In rare cases the goods may arrive to customers with damage or faults which may be caused during transit or by other causes.
If a product arrives with a fault or is damaged, we will repair the faulty replace or provide spare parts as per our Warranty Terms.
Claims regarding faulty or damaged products may require video or photographic explanation. This will be determined by Head Office and Tech Support Staff. Please call Head Office to report faults or damage on 08 8241 9579 or email firstname.lastname@example.org.
Determination of Goods as faulty or damaged is at our sole discretion.
Returns and Refunds
Refunds will not be provided in instances where a customer has changed their mind about the purchase, no longer requires the Good or deems the Good to be different in some way to the products listed on our website or on display in our stores.
If a customer purchases a product to alleviate a particular health concern and the product does not achieve this, the customer understands that this it is not the responsibility of the company to offer a refund or exchange. This is considered to be a change of mind.
Medical advice should be sought prior to purchase if customer suffers from existing health concerns.
Customers must comply with all instructions given to facilitate the return of a Good.
The decision to refund monies based on a change of mind is to be determined on a case by case basis. Refund or Store Credit less costs involved to recover the purchased Goods will be reimbursed to the customer within a reasonable timeframe.
No refunds are provided for Change of Mind. In the event that the item/product purchased is deemed faulty the customer is required to report the issue to our Head Office on (08) 8241 9579 and we will advise as to the best course of action which may include one (1) of the following:
- The item will be checked by our Technician and based on that report the product will either be repaired or in certain cases replaced.
- If the item/product is deemed faulty due to misuse or mishandling there will be no refund or exchange.
For products under a Lease Agreement a One (1) year Warranty applies.
For products purchased for commercial purposes a One (1) year warranty applies.
For Small appliances purchased a One (1) year warranty applies. Conditions Apply
Massage Chairs purchased come with a Lifetime Warranty on parts and labour on the condition that the Massage Chair is serviced every One (1) year/ 12 months (approximate cost $200.00). Conditions Apply.
Our company warrants all our goods for the warranty period under normal usage, to be free from third party modification and material defects.
Our warranty terms state that we are to provide replacement parts, spare parts, to repair, or to entirely replace (at our discretion) any product or part, without charge to the customer.
The warranty that we provided does not cover the following:
Products purchased for use in commercial premises (please contact us to discuss your commercial warranty options).
Damage that occurs due to abuse, inappropriate placement or abnormal use.
Consequential or indirect loss.
Products that have been modified or those that have not been properly maintained.
Normal wear and tear on the product, including superficial blemishes.
Damage caused by events such as floods, fire or accidents.
Customers requesting a service in accordance with our warranty must assist with our requests to provide further details, proof of purchase, investigation of the product by the customer, photos or videos if needed. This is so the provision of spare parts and/or repair and/or replacement solutions can be organised and carried out and we can provide a solution that is appropriate.
We will endeavour to provide replacement parts, to repair or to replace (at our discretion) any product under warranty within a reasonable timeframe.
Customers requesting a service outside of the warranty period will be invoiced for labour and parts.
The warranty period begins on the date of receipt. If no receipt of delivery is available, it is assumed that the date will be three days after the date that the product was dispatched. Please keep your Tax Invoice as proof of purchase.
Warranties cannot be transferred to another person or product.