The Excellence Massage Chair will arrive in 3 boxes as follows:
- 1 x Body of Massage Chair
- 1 x Arms of massage chair
- 1 x Leg rest
It is important to note that though this chair will be delivered in 3 boxes, the boxes are still quite large and this will need to be considered when catering for your installation point. The largest box is approximately 1.8m long and approximately 1m wide.
Delivery & Installation: Please ensure the area is clear for the delivery of your massage chair and should you have stairs/steps that you have advised our staff as this may require additional staff.
Delivery Only: Your boxes will be delivered to your door and inside the main chair box (the largest box) there will be an instruction manual. Please read the instruction manual prior to commencing the installation of your chair. When you are ready to commence installation please refer to our video “Installing the Excellence Massage Chair” and follow the process step by step. Remember, if you get stuck just call us on 1300 804 682 and we will arrange for a Technician to assist you.
Lifetime Structural Frame Warranty
For In - Home service, Feel Good Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Feel Good Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Feel Good Massage Chairs is no longer responsible for making repairs under the warranty coverage.
Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. Field Service requires pre-approval and, if necessary, must be performed by Feel Good Massage Chairs-authorised field service personnel to maintain warranty coverage.
Warranties do not cover any loss or damage resulting from: improper installation; unauthorised repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions(fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions). Softening/hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to stitching, Velcro, and zippers, do not constitute a defect under this warranty.
To initiate a Feel Good Warranty claim, simply call our Customer Support Team 1300 804 682.