Frequently Asked Questions

Our Promise

We have done your homework for you. We have searched the world for the best quality massage chairs available and this is why we are the only company that offers a generous Warranty that INCLUDES the Leathers.
If you have a question about our massage chairs, chances are we’ve answered it here in our FAQs. Check them out to find what you need!
What makes your chairs better than others?

Feel Good Massage Chairs are specialists in massage chairs. With over 20 years’ experience in buying and selling massage chairs we have learnt what our customers want and need. We source our massage chairs carefully to ensure that our customers receive a superior quality product. We also have extensive warranties backed up by Australia wide technical support.

The chair seems big, is it going to fit in my house?

After each chairs description and features you will see the specifications which includes everything you need to know to ensure a perfect fit in your home. We have a range of chairs to suit all homes and have even extended our newest range to accommodate those living in smaller homes and apartments. Our newest range, The Serenity are specifically designed for compact living.

Where are the massage chairs made?

Our massage chairs are manufactured in Shanghai by one of the best factories in the world. This same factory also supplies the motors and components for massage chairs that are made in Japan.

Is assembly required? How difficult is it to assemble?

There are a couple of chairs in our range that don’t require assembly at all however most of our range does require some form of assembly. If you are receiving your chair via our delivery only service, you will find handy videos and step by step instructions on our service and support page as well as in your Purchase email. Generally, our chairs arrive in either 2 or 3 boxes which will consist of either the chair and the leg massage component OR the body of the chair, arms and leg massage component.

How often and how long should I use my massage chair?

Generally, we recommend no more than an hour a day but of course that is totally up to you. Remember that when receiving a massage your muscles release lactic acid so be sure to keep hydrated and always exit your massage chair with caution as you may experience slight dizziness.

Can I adjust the intensity?

Yes, you can. Our massage chairs all have between 3 and 5 levels of intensity, the way to adjust the intensity in your chair is best found by looking at your remote control or at the instruction manual that came with your chair.

If there is a problem with the chair, are there available technicians in my area?

We have technicians Australia wide. If you experience an issue with your chair just call us on 1300 804 682 and our friendly staff will arrange for a technician to speak with you and if necessary, attend your home to repair the chair. In some circumstances, we may need additional information to assist us in rectifying the problem, but we will guide you every step of the way. If you prefer you can visit our Service and Support page where you can find a range of troubleshooting tips and even submit your service request online.

How long will the chair last?

A lot of factors need to be considered with this question such as:

  • How much use it gets?
  • How well it’s maintained?
  • Where it is located?

I always refer to a massage chair as similar to a car. If you maintain and respect your massage chair you will see many happy years ahead. The average life span is approx. 10 years however we are still servicing chairs that we sold over 15 years ago.

Where can I try out different models?

We have showrooms in Adelaide and Melbourne where you can see and try our entire range. We are in the process of expanding to include Sydney in 2021.

What is the warranty and what does it cover?

Depending on the massage chair you purchase will determine the warranty. Our low and mid-range chairs come with a 3 years warranty whilst our top of the range chairs come with a 5-year warranty. ALL chairs come with a Lifetime structural warranty. Our warranty covers in home repair, we come to your home and carry out any repairs. Please check out our warranty brief by following this link.

Are there instructional videos?

Yes, there is. One each of our product pages you will find instructional videos and step by step guides.

Why does my chair hurt?

It is not uncommon for customers to relay to us that they felt sore after using their massage chair for the first few times. Using a massage chair is similar to doing a workout as your muscles are being worked to release tension etc. Some of the muscles that are being worked by your massage chair may not have been used in a while or you may have built up tension so hence the reason why you may experience some sort of hurt or discomfort. This will ease the more you use your massage chair.

Overuse of your massage chair can also cause pain and discomfort so limit your use to our recommended 1 hour per day maximum.

What is the difference between each massage chair model?

Each of our massage chairs has its own unique features so it will depend on what you are looking for in a massage chair. Try using the following guides to determine the differences and what massage chair will suit you best:

Alternatively, you can visit us at one of our showrooms and try out our range of massage chairs or call us on 1300 804 682 and our trained staff can assist you further.

Can my kids use it?

We recommend that children under the age of 12 years do not use the chair unless a medical professional provides consent to do so. The reason for this is that the growth plate in children under the age of 12 years may not be fully developed and so the use of mechanical rollers, pressure from airbags and stretching motion within the programmes can inhibit the natural development of their growth plates and cause potential injury. Please consult your medical practitioner for further advice.

How does delivery work?

Depending on your location will determine your method of delivery. If you live within 150kms of either of our showrooms or warehouses, then we can ensure that your delivery will be via one of our Feel Good Technicians who will also install your chair in your home.

Should you live outside of this zone then your chair will be delivered by one of our couriers. In this instance the chair will be delivered to your door and if arranged with us one of our technicians will attend to install your chair.

When can I expect my chair to arrive?

Depending on your location and which chair you have purchased your massage chair is usually received within 3-5 business days. We always inform customers of any delays or even potential delays.

Do you have a monthly payment plan?

Yes. We offer flexible payment plans through ZipPay. To learn more, click here.

If your question is not answered, please consult your user manual or contact us via our website.
My chair is not working?
  1. Check that power is on at the wall powerpoint.
  2. If you are using a power board, try plugging the chair into a wall socket.
  3. Have you experienced any power outages or potential power surges recently? Try and plug the chair into a different wall socket, even try the other side of the room.
There is a beeping sound whilst chair is massaging

This is normal.

My chair is not massaging. The lights are on/flashing.
  1. Check that none of the buttons are stuck in or have been pushed in too far.
  2. Check remote control plug is connected properly.
  3. Choose a massage function.
General FAQs
What makes your chairs better than others?

Feel Good Massage Chairs are specialists in massage chairs. With over 20 years’ experience in buying and selling massage chairs we have learnt what our customers want and need. We source our massage chairs carefully to ensure that our customers receive a superior quality product. We also have extensive warranties backed up by Australia wide technical support.

The chair seems big, is it going to fit in my house?

After each chairs description and features you will see the specifications which includes everything you need to know to ensure a perfect fit in your home. We have a range of chairs to suit all homes and have even extended our newest range to accommodate those living in smaller homes and apartments. Our newest range, The Serenity are specifically designed for compact living.

Where are the massage chairs made?

Our massage chairs are manufactured in Shanghai by one of the best factories in the world. This same factory also supplies the motors and components for massage chairs that are made in Japan.

Is assembly required? How difficult is it to assemble?

There are a couple of chairs in our range that don’t require assembly at all however most of our range does require some form of assembly. If you are receiving your chair via our delivery only service, you will find handy videos and step by step instructions on our service and support page as well as in your Purchase email. Generally, our chairs arrive in either 2 or 3 boxes which will consist of either the chair and the leg massage component OR the body of the chair, arms and leg massage component.

How often and how long should I use my massage chair?

Generally, we recommend no more than an hour a day but of course that is totally up to you. Remember that when receiving a massage your muscles release lactic acid so be sure to keep hydrated and always exit your massage chair with caution as you may experience slight dizziness.

Can I adjust the intensity?

Yes, you can. Our massage chairs all have between 3 and 5 levels of intensity, the way to adjust the intensity in your chair is best found by looking at your remote control or at the instruction manual that came with your chair.

If there is a problem with the chair, are there available technicians in my area?

We have technicians Australia wide. If you experience an issue with your chair just call us on 1300 804 682 and our friendly staff will arrange for a technician to speak with you and if necessary, attend your home to repair the chair. In some circumstances, we may need additional information to assist us in rectifying the problem, but we will guide you every step of the way. If you prefer you can visit our Service and Support page where you can find a range of troubleshooting tips and even submit your service request online.

How long will the chair last?

A lot of factors need to be considered with this question such as:

  • How much use it gets?
  • How well it’s maintained?
  • Where it is located?

I always refer to a massage chair as similar to a car. If you maintain and respect your massage chair you will see many happy years ahead. The average life span is approx. 10 years however we are still servicing chairs that we sold over 15 years ago.

Where can I try out different models?

We have showrooms in Adelaide and Melbourne where you can see and try our entire range. We are in the process of expanding to include Sydney in 2021.

What is the warranty and what does it cover?

Depending on the massage chair you purchase will determine the warranty. Our low and mid-range chairs come with a 3 years warranty whilst our top of the range chairs come with a 5-year warranty. ALL chairs come with a Lifetime structural warranty. Our warranty covers in home repair, we come to your home and carry out any repairs. Please check out our warranty brief by following this link.

Are there instructional videos?

Yes, there is. One each of our product pages you will find instructional videos and step by step guides.

Why does my chair hurt?

It is not uncommon for customers to relay to us that they felt sore after using their massage chair for the first few times. Using a massage chair is similar to doing a workout as your muscles are being worked to release tension etc. Some of the muscles that are being worked by your massage chair may not have been used in a while or you may have built up tension so hence the reason why you may experience some sort of hurt or discomfort. This will ease the more you use your massage chair.

Overuse of your massage chair can also cause pain and discomfort so limit your use to our recommended 1 hour per day maximum.

What is the difference between each massage chair model?

Each of our massage chairs has its own unique features so it will depend on what you are looking for in a massage chair. Try using the following guides to determine the differences and what massage chair will suit you best:

Alternatively, you can visit us at one of our showrooms and try out our range of massage chairs or call us on 1300 804 682 and our trained staff can assist you further.

Can my kids use it?

We recommend that children under the age of 12 years do not use the chair unless a medical professional provides consent to do so. The reason for this is that the growth plate in children under the age of 12 years may not be fully developed and so the use of mechanical rollers, pressure from airbags and stretching motion within the programmes can inhibit the natural development of their growth plates and cause potential injury. Please consult your medical practitioner for further advice.

Shipping FAQs
How does delivery work?

Depending on your location will determine your method of delivery. If you live within 150kms of either of our showrooms or warehouses, then we can ensure that your delivery will be via one of our Feel Good Technicians who will also install your chair in your home.

Should you live outside of this zone then your chair will be delivered by one of our couriers. In this instance the chair will be delivered to your door and if arranged with us one of our technicians will attend to install your chair.

When can I expect my chair to arrive?

Depending on your location and which chair you have purchased your massage chair is usually received within 3-5 business days. We always inform customers of any delays or even potential delays.

Payments FAQs
Do you have a monthly payment plan?

Yes. We offer flexible payment plans through ZipPay. To learn more, click here.

Troubleshooting
If your question is not answered, please consult your user manual or contact us via our website.
My chair is not working?
  1. Check that power is on at the wall powerpoint.
  2. If you are using a power board, try plugging the chair into a wall socket.
  3. Have you experienced any power outages or potential power surges recently? Try and plug the chair into a different wall socket, even try the other side of the room.
There is a beeping sound whilst chair is massaging

This is normal.

My chair is not massaging. The lights are on/flashing.
  1. Check that none of the buttons are stuck in or have been pushed in too far.
  2. Check remote control plug is connected properly.
  3. Choose a massage function.

Contact our friendly team for your massage chair